FAQs

Frequently Asked Questions

Ordering & Delivery

Do you ship worldwide?

We currently ship to the UK and a range of international destinations. See our Shipping Policy page for full details and estimated delivery times.

Can I collect my order in store instead?

Yes. Choose in-store collection at checkout and we'll let you know when it's ready.

Returns & Exchanges

What's your returns policy?

Full details are on our Refund Policy page. Get in touch if you're unsure whether an item is eligible.

Boot Fitting

Do I need an appointment for boot fitting?

Fitting is by appointment, but we always try to accept walk-ins when possible. Book via our Boot Fitting page.

What does the boot fitting service include?

We assess flex, last width and volume against your foot and ability, with custom footbeds and heat-moulded liners available, backed by our comfort guarantee.

Servicing

Do you service skis and snowboards bought elsewhere?

Yes, we service any make or model, not just kit bought from us.

How long does a service take?

Turnaround varies by season, summer is our quietest and fastest time to get it done. See our Workshop page for current details.

Sizing & Fit

How do I know what ski length is right for me?

It depends on your height, weight, ability and the terrain you ski. Come in for a proper fitting or get in touch for a steer before you buy.